ZogoTech at AIR Forum

Learn how colleges and universities are tying insights to action to improve student success.

May 20-23, 2025
Rosen Shingle Creek | Orlando, FL

Our Partner Presentations at AIR Forum

Benchmarking for Success: Identifying the Metrics That Matter Most

Thursday, May 22 • 8:00 - 8:45 AM EST
Location: Panzacola F1

City Colleges of Chicago is using benchmarking data and institutional early indicators to inform ongoing continuous improvement efforts across the institution, from facilities to finance, gateway momentum to transfer. This presentation will highlight the process for identifying and socializing key metrics, sources for benchmarking including an overview of the National Community College Benchmarking Project, early successes in continuous improvement, and lessons learned.

Contributing Authors: Samuel Zuckert – City Colleges of Chicago

Presenters

Brittany Kairis, M.S. Ed

Associate Vice Chancellor
City Colleges of Chicago, Illinois

Jacquelyn Eidson, MBA, Ph.D.

Director
National Higher Education Benchmarking Institute
Overland Park, Missouri

Michelle Taylor, MBA

Senior Research & Data Analyst
National Higher Education Benchmarking Institute

Engaging Stakeholders in Data-Driven Decision-Making for Student Success

Thursday, May 22 • 4:30 – 5:15 PM EST
Location: Panzacola H2

This session will introduce how Delaware County Community College (DCCC) transformed its decision-making culture by shifting stakeholders from waiting for lengthy data reports to taking a proactive approach in gaining insights through data. Through innovative guidance and support from the Institutional Research (IR) office, deans, faculty, and staff are now empowered to independently access and analyze data, enabling them to make informed, real-time decisions that improve student success and institutional effectiveness. Attendees will learn how the IR team’s strategies, utilizing advanced technology, fostered a culture of engagement where stakeholders actively use data to track retention, analyze course success, and identify early signs of student challenges. This session offers valuable insights for professionals seeking to encourage proactive, data-driven decision-making within their institutions.

Presenter

Wenjun Chi, MEd

Director of Institutional Research
Delaware County Community College

Attend our Social Hour with the National Higher Education Benchmarking Institute and connect with other community college leaders.

Let Us Know You’re Coming!