Early alerts trigger timely outreach
Shared data connects teams
Insights guide resource planning
Quincy College is a public, open-access college serving learners across the greater Boston region and the South Shore, with campuses in Quincy and Plymouth. Students come to Quincy College with a wide range of goals – earning a credential for immediate workforce advancement, pursuing a bachelor’s degree, or building momentum through short-term programs while balancing work and family responsibilities.
In that environment, student success is shaped by hundreds of day-to-day decisions that happen outside the classroom as much as inside it. Student-facing teams need to anticipate demand for basic resources, design programming that reflects who students are and what they need, and respond quickly when a student’s academic standing signals risk. Faculty and staff also need a reliable way to coordinate support when concerns arise, especially when information lives in separate places or is difficult to share appropriately.
Before using ZogoTech, Quincy College had strong student support practices, but limited ability to operationalize them at scale with consistent, permission-controlled information sharing. The College needed a more coordinated way to connect enrollment trends, student demographics, academic standing indicators, and early alerts so teams could intervene sooner and track the impact of that support over time.
Quincy College uses ZogoTech as a shared data foundation that helps student success teams translate student information into timely action. Across campus, users rely on ZogoTech to bring together the information needed for outreach, programming, and early intervention, without forcing staff to piece together context from multiple systems.
Across functions, teams use ZogoTech to:
Quincy College is also extending how it uses ZogoTech to support collaboration within Student Success and student wellness-related services. The College described building out permission-controlled information management, including contact records, structured categories for student needs (reason), and the types of supports provided (type), along with space for roles such as a Student Wellness Coach to maintain notes. This creates a clearer backbone for coordinated support and for evaluating impact.
Meghan Giovannoni, Vice President of Student Success & Partnerships, describes how central data is to daily student support operations: “Student Success operations are heavily dependent on data as much of our day-to-day focus is on best meeting our students’ needs. We use data in many ways, such as viewing a student’s schedule who comes into the Welcome Center, to better understand their course history and academic standing at the College, to know what other institutions (if any) they may have attended prior, and to know what challenges they may have faced in the past, including but not limited to, poor academic standing, student accessibility needs, mental health challenges, etc.”
Melissa Lord, LMHC – Student Wellness Counselor and Adjunct Faculty, emphasizes how this improves organization and responsiveness in student-facing work: “I use student data each day for enrollment purposes, and an easier way to keep track of requested student information for classes and student clubs. It helps within my role to keep student data organized and accessible when needed, especially when working with so many different students.”
Quincy College’s use of ZogoTech has strengthened how teams coordinate support, communicate with students in more relevant ways, and create repeatable workflows for earlier intervention. The value is less about producing more reports and more about strengthening the consistency and follow-through of student-facing work.
Together, these benefits reflect a student-centered use of data – improving the day-to-day mechanics of support so students are met earlier, communicated with more clearly, and assisted through more coordinated efforts across the teams designed to help them persist and succeed.
