Student Engagement

The table below illustrates the questions that can be answered by each level of data usage:

Sample Questions

Basic Needs	Culture of Inquiry
Which students came in for advising?	Which students should have come in for advising but did not?  Which students should come in for advising next semester?
Which students came in for advising?	What is the typical profile of students who come in for advising? First generation? At-risk? High performers?
What is the average duration of contacts advisors make with students?	What is the effectiveness of the contacts advisors made with students (i.e. graduation, retention, transfer)? Are three 30 minute contacts as effective as one 90 minute contact?
How many students did we see last semester?	How many at-risk students did we see last semester? How many of those had successful outcomes (retention, graduation, transfer -- via National Student Clearinghouse)?
Where are we spending most of our advising resources?	Where should we be spending most of our resources?  i.e. What will make the biggest impact on student learning outcomes (SLOs)? Do different populations of students use different types of services?  i.e. Do transfer students need different services than others?
How many students did we see last year?	What is the correlation between workload management data (i.e. wait time) and satisfaction (i.e. CCSSE and other survey information)? Did students who waited longer, saw a particular advisor or received certain services report negative experiences on surveys?
Which students did Advisor X see last month?	Are certain advisors particularly good with certain sub-populations?  i.e. first-generation, at-risk
Serve students once they ask for help	Proactively reach out to at-risk students, or high-performing students who have not yet registered
Which classes is this student registered for?	Which classes should this student be registered for? Which at-risk indicators does this student have? Is he/she retaking classes? Has he/she significantly increased his course load? Is he/she enrolled in developmental (or internet classes)?
What tutoring services are we offering?	What is the impact of tutoring?  Which students may need tutoring as soon as the semester starts?